Effective Date: July 12, 2024
Last Updated: July 12, 2024
1. General Refund Guidelines
We strive for 100% customer satisfaction with our security and automation services. If you're not completely satisfied, please review our refund eligibility terms below.
2. Service Cancellations
Before Technician Dispatch (24+ hours notice): Full refund
Less than 24 hours notice: 50% cancellation fee
After Technician Arrives: No refund for time/labor costs
3. Eligible Refunds
You qualify for a refund if:
✅ We fail to complete the service as agreed
✅ There's a verifiable error in our workmanship
✅ The service was paid for but never rendered
4. Non-Refundable Situations
❌ Change of mind after service completion
❌ Issues caused by customer modifications
❌ Problems with manufacturer equipment (we'll assist with warranty claims)
❌ Travel fees for remote locations
5. Refund Processing
Method: Original payment form (3-5 business days)
Timeline: Approved refunds processed within 10 business days
Partial Refunds: May apply for partially completed work
6. Warranty Claims
Our 1-year labor warranty covers:
Reinstallation due to our error
Configuration corrections
On-site troubleshooting
7. How to Request a Refund
Contact us within 7 days of service completion:
📧 Email: contact@Surveillance360.site
📞 Phone: +1 (409) 934-5391
✉ Mail: 260 Lamar Ave #506, Pueblo, CO 81004
Required Information:
Your service invoice number
Date of service
Detailed reason for refund request
Photos/videos (if applicable)
8. Dispute Resolution
If unsatisfied with our refund decision:
We'll conduct a secondary review (5 business days)
May offer service credit or re-performance
As last resort, may involve third-party mediation
Note: This policy supplements but doesn't replace any statutory rights you may have under Colorado/US consumer law.