Effective Date: July 12, 2024
Last Updated: July 12, 2024
1. Introduction
These Terms and Conditions ("Terms") govern your use of the Surveillance360.site website and services ("Services") provided by Surveillance360 ("we," "us," or "our"). By accessing or using our Services, you agree to comply with these Terms.
2. Services Offered
Professional installation of security cameras, smart home automation, and related services
Free consultations and quotes (subject to availability)
Ongoing support and maintenance
Service Limitations:
Availability varies by location (U.S. and Canada only)
Services require on-site access to your property
Some systems may require professional monitoring subscriptions (third-party)
3. User Responsibilities
By using our Services, you agree to:
Provide accurate information for quotes and bookings
Ensure safe access to your property for our technicians
Comply with all applicable local laws and regulations
4. Payments & Refunds
Pricing: Quotes are valid for 30 days unless otherwise stated
Payment Methods: Credit/debit cards, bank transfers, or financing options (where available)
Cancellations:
24+ hours notice: Full refund
Less than 24 hours: 50% cancellation fee
Refunds: Issued for service errors, subject to review
5. Warranties & Liabilities
Service Warranty: 1-year labor warranty on installations
Product Warranty: Covered by manufacturer terms (we assist with claims)
Limitation of Liability: We are not liable for:
Third-party product malfunctions
Unforeseen property damage (if proper access was granted)
System failures due to customer misuse
6. Intellectual Property
All website content (logos, text, images) is owned by Surveillance360
Unauthorized use or duplication is prohibited
7. Termination
We reserve the right to refuse service for:
Safety concerns
Non-payment
Harassment of staff
8. Dispute Resolution
Governing Law: Colorado, USA
Mediation: Disputes will first attempt resolution via mediation
Legal Action: If unresolved, disputes will be settled in Pueblo County courts
9. Changes to Terms
We may update these Terms. Continued use of our Services constitutes acceptance.
10. Contact Us
For questions about these Terms:
📧 Email: contact@Surveillance360.site
📞 Phone: +1 (409) 934-5391
📬 Mail: 260 Lamar Ave #506, Pueblo, CO 81004, USA